JOB HIRING: Key Account Manager (Fixed-Term Volunteer Position) - Melbourne

Jun 18, 2020

Somos21 Limited
10 Tropicana Rise, Castaways Beach, QLD, 4567

Role: Key Account Manager

Reporting Manager: Shannon Semenikow (Board of Directors – Strategic Alliances)

Role Type: Fixed-Term Volunteer Position 

Role Location: Melbourne – Remotely

Commitment: 10/15 hours per month over 12 months (with the possibility to extend)


The Organisation

Somos21 is a not-for-profit organisation promoting greater connection and collaboration between students, professionals, and businesses/organisations across Australia and Latin America. Somos21 seeks to deliver impact across 3 key spheres:

Personal - Strong personal relationships and a sense of belonging and purpose at an individual level.

Professional - Strong human capital, trade, and investment flow between Australia and Latin America.

Social - Social and economic development in disadvantaged communities of Australia and Latin America.


Position Outline

We are looking for an experienced Key Account Manager to develop, manage, and grow a high-level relationship with a new and key Somos21 strategic partner (a well-known Melbourne University).  


General Responsibilities

  • To protect the brand reputation of Somos21
  • To observe all the core values and understand the strategic directions of Somos21
  • To demonstrate a high level of knowledge of Somos21 and support all that it stands for


Areas of Accountability & Major Responsibilities

  • Serve as the lead point of contact for all matters with the strategic partner
  • Build, maintain and manage a strong, long-lasting relationship with the strategic partner
  • Develop trusted relationships with key stakeholders of the strategic partner
  • Coordinate, lead and track all regular meetings/calls with the strategic partner
  • Ensure the execution of all obligations and responsibilities stipulated in the strategic partner services agreement  
  • Clearly and frequently communicate the progress of all initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Take full accountability for all aspects related to the service provision to the strategic partner
  • Assist with all client requests and inquiries
  • Work in collaboration with the relevant Somos21 stakeholders (marketing, events, logistics, etc.)
  • Identify new opportunities for mutual value creation


Required Education, Experience and Technical Skills

  • Extensive experience (3+ years) as an Account Manager, Key Account Manager, Customer Relationship Manager, Sales Account Manager, etc. or relevant role
  • Degree in Commerce, Management, Business Administration, Sales, Marketing, or relevant field
  • Experience and/or knowledge of the Australian higher education sector (university-focused)
  • Experience delivering high-quality solutions, ensuring complete satisfaction
  • Ability to work independently and as part of a diverse team (with both internal and external stakeholders)
  • Excellent communication, organisation, and presentation abilities
  • Sharp attention to detail and the ability to meet deadlines
  • Fluency in English (Spanish and Portuguese a plus)

If you are interested in our goal and vision of excellence, please send your CV and cover letter to:


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