10 Tropicana Rise, Castaways Beach, QLD, 4567
Role: Key Account Manager
Reporting Manager: Shannon Semenikow (Board of Directors – Strategic Alliances)
Role Type: Fixed-Term Volunteer Position
Role Location: Melbourne – Remotely
Commitment: 10/15 hours per month over 12 months (with the possibility to extend)
Somos21 is a not-for-profit organisation promoting greater connection and collaboration between students, professionals, and businesses/organisations across Australia and Latin America. Somos21 seeks to deliver impact across 3 key spheres:
Personal - Strong personal relationships and a sense of belonging and purpose at an individual level.
Professional - Strong human capital, trade, and investment flow between Australia and Latin America.
Social - Social and economic development in disadvantaged communities of Australia and Latin America.
We are looking for an experienced Key Account Manager to develop, manage, and grow a high-level relationship with a new and key Somos21 strategic partner (a well-known Melbourne University).
- To protect the brand reputation of Somos21
- To observe all the core values and understand the strategic directions of Somos21
- To demonstrate a high level of knowledge of Somos21 and support all that it stands for
Areas of Accountability & Major Responsibilities
- Serve as the lead point of contact for all matters with the strategic partner
- Build, maintain and manage a strong, long-lasting relationship with the strategic partner
- Develop trusted relationships with key stakeholders of the strategic partner
- Coordinate, lead and track all regular meetings/calls with the strategic partner
- Ensure the execution of all obligations and responsibilities stipulated in the strategic partner services agreement
- Clearly and frequently communicate the progress of all initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Take full accountability for all aspects related to the service provision to the strategic partner
- Assist with all client requests and inquiries
- Work in collaboration with the relevant Somos21 stakeholders (marketing, events, logistics, etc.)
- Identify new opportunities for mutual value creation
Required Education, Experience and Technical Skills
- Extensive experience (3+ years) as an Account Manager, Key Account Manager, Customer Relationship Manager, Sales Account Manager, etc. or relevant role
- Degree in Commerce, Management, Business Administration, Sales, Marketing, or relevant field
- Experience and/or knowledge of the Australian higher education sector (university-focused)
- Experience delivering high-quality solutions, ensuring complete satisfaction
- Ability to work independently and as part of a diverse team (with both internal and external stakeholders)
- Excellent communication, organisation, and presentation abilities
- Sharp attention to detail and the ability to meet deadlines
- Fluency in English (Spanish and Portuguese a plus)
If you are interested in our goal and vision of excellence, please send your CV and cover letter to: firstname.lastname@example.org
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