COVID-19 Information and Support for Students | Study in Brisbane

Apr 21, 2020

by: Choose Brisbane

This page provides information and links that might assist international students affected by the COVID-19 outbreak.

The Australian and Queensland Governments have announced a series of restrictions on social gatherings. Study Brisbane encourages you to follow the governments’ social distancing guidelines. 

Key Links for International Students on Coronavirus

If you have been studying in Australia for more than 12 months and are in financial hardship, you will be able to access your Australian superannuation. Register at

If you're employed by a major supermarket or working in aged care, the Australian Government has announced special working arrangements to extend your working hours until May 1, 2020. Please contact your employer for more information. More details here.

Australian Government – Foreign Embassies and Consulates in Australia

Study in Australia | Latest Information for Students on Health, Visas, Travel and Education

Department of Education Skills and Employment | FAQs for International Students

Queensland Premier | Handy Links for Queensland Job Opportunities

Fair Work Ombudsman | Information on your work rights

JobWatch | COVID–19: Employment Rights Q&A

Jobs Finder by Queensland Government | For students who have lived in Queensland for six months and hold a valid visa which allows you to work

Queensland Police | When can I leave my house?

Insider Guides | COVID-19 Resource Hub

1800 QSTUDY | Advice on available support services for Queensland students

SBS News | Coronavirus updates in 63 Languages

Australian Government |  Download official “Coronavirus Australia”: Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android for updates

Residential Tenancies Association (RTA) | Latest information regarding leases and paying rent in Queensland

CISB | Stay connected with fellow international students

Health Advice

Coronavirus Health Checker

Answer questions about your symptoms to see if you need to seek medical help or get tested. 

If you are showing symptoms of COVID19 you should phone the 24/7 National Coronavirus Helpline on 131 450 or 1800 020 080

24/7 Health Hotlines

  • Ambulance hotline for non-emergencies – call 13 12 33 
  • Queensland health advice - call 13HEALTH (13 43 25 84) 
  • Queensland public mental health service - call 1300 MH CALL (1300 642255)

Queensland Health has developed a handy resource for key messages for COVID-19 into multiple languages for international student providers.

Find out if there is a GP respiratory clinic near you and how to register for an online appointment here


OSHC assists international students to meet costs of medical/hospital care while in Australia. Check with your provider to see what you are covered for:

Student Information and Support

The Brisbane Student Hub (BSH) 

The BSH provides crisis response, information, advice and referrals on healthcare, employment, budget management, accommodation and legal services specifically for international students. BSH now delivers consultation online and by phone. 

Your education institution

For questions relating to your studies, please contact your institution directly. They may also be able to provide assistance and advice regarding welfare, health and accommodation. 

1800 QSTUDY (1800 778 839)

24/7 hotline for international students across Queensland

Services include: 

  • accommodation advice
  • public transport and travel advice employment advice
  • health and wellbeing referrals
  • legal referrals 
  • complaint referrals

Australian Government International Student Hotline

The Australian Government has provided a special email and hotline for international students.

Mental Health 

Beyond Blue

A non-profit organisation you can turn to for help regarding depression, suicide, anxiety and other mental issues.


Provides services to anyone experiencing a personal crisis with access to 24-hour support & suicide prevention support.


eheadspace provides free online support/counselling to young people 12 – 25, their families and friends. If you’re based in Australia and going through a tough time, eheadspace can help.

Headspace has free sources on their website and app called ‘Weathering the Storm’ with access to meditation, sleep, and movement exercises. See more here.

Emergency Support

Ask Izzy

A website that connects people who are in crisis with the services they need right now and nearby, including access to emergency housing and food.

Australian Red Cross

Emergency fund for international students on temporary visas who have no way to support themselves and who have urgent needs.

Accommodation Support

COVID-19 Residential Rental Hub

A one-stop shop for information about renting during COVID-19. Information hotline 1800497161 – Monday to Friday (8am to 8pm) and from 9am-5pm Saturday and Sunday and texting (SMS) "Hi" to 0480 000 782.

Tenants Queensland

Tenants Queensland has also developed factsheets, including one specifically for international students who were unable to enter Queensland or may have left and whose tenancies are affected by COVID-19. Tenants Queensland free statewide advice service for tenants. Their advice line is 1300 744 263. Advice Hours 9am – 5pm Monday to Friday. Extended hours to 7pm Tuesday & Wednesday.


A free independent advice and referral service for all Queensland renters, especially in relation to early terminations or evictions.

  • Phone: 1300 744 263

Rental Tenancies Authority (RTA)

The RTA is a state government organisation that provides a range of resources to assist tenants and property owners/managers. They have published a suite of new forms for customers to document any agreements made when negotiating temporary changes to their rental arrangements during the COVID-19 pandemic.

  • 1300 366 311

International Student Support Network

Service providing short-term discounted home stay to students needing emergency accommodation.

The post about “COVID-19 Information and Support for Students | Study in Brisbane" appeared first on the Choose Brisbane website.


To engage in helping and supporting our Latin American community impacted by the COVID-19 outbreak, seek or share information, events, news, forums, and critical connection and collaboration opportunities during this time of mass isolation, join our community at COVID-19 Support Group.

Not yet a member? Get connected and be inspired by more incredible Latin American and Australian professionals. Join the growing Somos21 Community.

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