The Office of the Commonwealth Ombudsman investigates complaints that international students have with private education providers. A private education provider can be a school, college or university in Australia.
We provide support to future, current or former students.
Our service is free to students and we do not charge for making a complaint.
an English language course that is a pathway to a higher education course or a foundation course.
If we are unable to help, where possible, we will provide you with details of other organisations which may be able to assist you further. See our frequently asked questions for more information, and visit our useful links page for other organisations which may be able to assist you.
Before you make a complaint
You should try to resolve the complaint with your education provider before contacting us.
If you are not satisfied with a decision made by your private education provider:
ask about their internal complaints process
check their appeals process.
If you are not satisfied with the outcome of a complaint to your education provider, you can contact us.
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