This is a challenging time for everyone. We know that some international students are struggling to meet their living expenses. Given the global impact of COVID-19 many families and funding sources from students' home countries have also been impacted.

We also know that some students may wish to return home but at the moment this may not be possible due to restricted flight access or borders closing in other countries.

Study NSW and the Australian international education sector are working hard to support the health, wellbeing, and academic success of international students. A key priority is to ensure that international students have information about the support services that are available to them in Australia – locally and nationally.

Students’ first point of call should be their institution, but there are other service providers that can help as well. These include local and national non-government organisations and community services. Students should also contact their Embassy or local Consular Office to see if help is available there.

Australia’s international education study destination agencies are serving a vital role in supporting international students who are facing hardship at this time. Study destination agencies across Australia are mobilising support, in partnership with Australia’s education provided and other key stakeholders. Immediate support responses have included referring international students to appropriate agencies including welfare, mental health, and emergency relief.

In these past few weeks we have also heard many inspiring stories about international students and their contribution to the communities in which they live, study, and work. During these unprecedented times, we must always remember that we are #InThisTogether.

Our message to students is that they are not alone and the Australian community is here to support them. The safety of all students and the public is the Government’s number one priority.

Education providers, agents and community groups can promote the International Student Welfare Service Hub using our Promotional Toolkit.

Where do I go if I'm sick?

If you develop a fever, a cough, sore throat or shortness of breath, seek medical attention.

Call Healthdirect 1800 022 222 (24-hour helpline)

Call your GP

Visit the emergency department

If you are self isolating or have been tested for COVID-19, please register with the Australian Government.

Is there a cost for international students to receive COVID-19 treatment in NSW?

No. All COVID-19 related treatment - including the cost of ongoing hospital treatment - will be waived for everyone in NSW including international students.

Using your Overseas Student Health Cover (OSHC) during COVID-19

If you need to see a doctor, your Overseas Student Health Cover (OSHC) can be used to attend the doctor for any health reason.

If you use your OSHC for a coronavirus assessment, NSW Health will not charge you any out-of-pocket expenses (costs not covered by your OSHC).

If you do not have health insurance, you can still see a doctor for a coronavirus assessment free-of-charge.

Multilingual resources and health advice

If English is not your first language, translated factsheets, information, videos and posters are available on the NSW Health website.

Information is available in a variety of community languages, including Arabic, Bahasa/Indonesian, Chinese – Simplified, Chinese – Traditional, Farsi, Italian, Khmer, Korean, Mongolian, Thai and Vietnamese.

Key contacts

For all official Government information about Coronavirus (COVID-19) 

Stay connected and up to date 

  • Australian Government Coronavirus App by searching “Coronavirus Australia” in the Apple App Store and on Google Play
  • Australian Government Whatsapp

Study NSW

Study Australia Partners

The Australian Government has provided a dedicated email and hotline for international students - or call 1300 981 621 (8am to 8pm AEDST Monday to Friday - calls within Australia only).

Study in Australia and our partners are here to support the international student community. Visit the Study in Australia website for more information and assistance.

The National Coronavirus Information Helpline1800 020 080 is available 24/7 for information and advice on COVID-19.

Translating assistance when seeking medical advice is available by calling TIS – Translating and Interpreting Service on 13 14 50.

Home Affairs also have a Global Service Centre available on +61 131 881 available between 9am and 5pm AEDT Monday to Friday.

Support services available for international students


Gov support

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