Our community, like others around the world, is adapting to the impacts of COVID-19.
As the University responds to COVID-19, we know that you too are facing your own challenges and having to find ways to adapt how you live and how you study.
There are a range of supports available to you, and we have dedicated support officers ready to help.
Our priorities are your safety and wellbeing, and helping you continue to learn. If you have any questions or concerns relating to COVID-19, please reach out to us by clicking on the link below and our team will contact you shortly.
COVID-19 student support form
Daily COVID-19 updates
Alternatively, you can email us at COVIDsupport@utas.edu.au or phone us on 1300 826 663 or +61 3 6226 2600
If you are experiencing immediate financial difficulties, our new Fast Track Safety Net Grant Scheme can provide immediate grants of up to $350 for support with living costs and study resources. Further financial support is available through our existing Safety Net Grant Scheme, which offers discretionary grants of up to $2,000.
if you require assistance and you would like to discuss these grants please contact us via the COVID-19 student support form
Flexible payment for UTAS accommodation and course fees
We understand that COVID-19 may be affecting students' ability to meet payment deadlines for accommodation and course fees. Our dedicated support officers are available to work with you to make a payment plan. You can discuss a payment plan option by filling out the COVID-19 student support form and we will call you back.
Extension of Last Withdrawal without Fail
The Last Withdrawal without Fail deadline has been extended to 31 May 2020. This means if you withdraw from a Semester 1 subject before 31 May you will not fail it and you will be able to undertake the unit again in the future at no extra cost.
Frequently asked questions
I am experiencing financial difficulty – who can I contact for help?
Our new Fast Track Safety Net Grant Scheme can provide immediate grants of up to $350 for support with living costs and study resources.
Further financial support is available through our existing Safety Net Grant Scheme, which offers discretionary grants of up to $2,000. This funding does not need to be repaid – it is designed to provide emergency assistance to students who experience unexpected financial difficulties which make it hard for them to continue with their studies.
If you require assistance and would like to discuss these grants please contact us via the COVID-19 student support form
Will the University offer discounts for course fees or accommodation?
With our focus being to provide high-quality online learning, we're not offering discounts for tuition fees and accommodation. However we are offering the option to enter a payment plan, as well as financial grants of up to $2000 via our Safety Net Grant Scheme.
We have extended the deadline for the Last Withdrawal without Fail to 31 May 2020. This means if you withdraw from a Semester 1 subject before 31 May you will not fail it and you will be able to undertake the unit again in the future at no extra cost.
Please use the COVID-19 Support form to start the discussion on how we can assist. One of our dedicated staff will contact you within 24 hours.
I need support to understand my financial situation – who can I contact?
If you find yourself struggling financially, remember you can also talk through your options with a financial counselor.
Confidential and free counseling is available through our counseling services.
Given the move to online learning, will the University now refund the Student Services and Administration Fee (SSAF)?
During this difficult time, we are providing ongoing and high-quality student support across a wide range of services. SSAF is crucial funding that enables us to provide those services to you. Some of these services include; financial support, accommodation support, legal services, and wellbeing services. Find out more on our website.
The post about “Support for our students during COVID-19" first appeared on the UTAS website.
To engage in helping and supporting our Latin American community impacted by the COVID-19 outbreak, seek or share information, events, news, forums, and critical connection and collaboration opportunities during this time of mass isolation, join our community at COVID-19 Support Group.
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